Playojo privacy policy
Signing up at an online casino means handing over a fair bit of personal info, so it pays to know exactly where that data goes. This guide breaks down how Playojo — the UK-licensed casino operated by SkillOnNet — collects, uses, and protects your details, in plain English and without the legal waffle.
What information does Playojo collect?
Playojo collects two broad categories of data: the personal details you hand over when registering, and the technical data gathered automatically as you use the site. As a UK Gambling Commission licensee (account number 39326), the operator is legally required to verify who you are and keep accurate records.
Personal data and account information
When you create an account, the operator asks for the standard registration details:
- Full name, date of birth and home address
- Email address and phone number
- Payment details linked to your chosen deposit method, whether that’s Visa, Mastercard, PayPal, Trustly, Apple Pay or Instant Bank Transfer
- Photographic ID and supporting documents for KYC verification — something every UK-licensed casino must carry out before letting you play freely or withdraw
- Records of your deposits, withdrawals and gameplay history
None of this is unusual for a regulated gambling site. Identity checks exist partly to stop under-18s from playing and partly to meet anti-money-laundering rules, so being asked for photographic ID is a sign of a properly licensed operation rather than a red flag.
Usage data and cookies
Like most websites, Playojo uses cookies and similar tracking tech. These cover:
- Device and browser information, plus your IP address
- Pages visited, games played and time spent on the site
- Login sessions and preferences, so you stay signed in and the site remembers your settings
- Analytics data that helps the operator spot bugs and improve the platform
Functional cookies keep the site working; analytics and marketing cookies are the optional kind. You can manage or refuse non-essential cookies through your browser settings or the site’s cookie controls, though blocking essential cookies may stop parts of the site from working properly.
How does Playojo use your information?
The operator uses your data to run your account, process payments, meet its UK Gambling Commission obligations and, with your consent, send you promotional offers. Everything ties back to either providing the service, complying with the law, or marketing you’ve agreed to receive.
Service provision and account management
Your details exist first and foremost to make the casino function for you. That includes:
- Creating and managing your account across desktop and the mobile apps (iOS, Android APK and PWA)
- Processing deposits from £10 and handling withdrawals back to your chosen method
- Verifying your identity and age, and carrying out affordability or source-of-funds checks where required
- Running responsible gambling tools — deposit limits, reality checks and self-exclusion all depend on your account data. Details are covered here: Playojo responsible gambling
- Responding to support queries via live chat or email at support@playojo.com
Marketing and communications
If you opt in, Playojo will send you emails or messages about promotions, new games and offers such as the welcome deal — Deposit £10 Get 50 No Wager Free Spins + 30 Extra Spins, with no code required. Marketing is consent-based, so you won’t receive it unless you’ve said yes, and every message includes an unsubscribe route. The operator may also use gameplay data to tailor which offers you see, for example highlighting slots from providers like Play’n GO or Pragmatic Play if that’s what you tend to play.
Who does Playojo share your data with, and is it secure?
Playojo shares data only with the third parties needed to run the service — payment processors, game providers, verification agencies and regulators — and protects it with industry-standard encryption. Your information is never sold to outside marketers for their own purposes.
Third-party sharing and processors
A few categories of partners handle your data on the operator’s behalf:
- Payment providers that process deposits and withdrawals, including Visa, Mastercard, PayPal, Skrill, Neteller, paysafecard, ecoPayz and wire transfer services
- Game studios whose titles run on the platform, such as NetEnt, Microgaming, Evolution, Yggdrasil, Red Tiger and Hacksaw — these receive the technical data needed to load and settle your game rounds
- Identity verification and fraud-prevention agencies that check photographic ID and flag suspicious activity
- Regulators and authorities, including the UK Gambling Commission, where disclosure is legally required
Each processor is bound by data protection agreements and may only use your information for the specific service it provides.
Security measures and encryption
The operator protects data in transit with SSL encryption, the same standard used by online banking. Account access sits behind your login credentials, and payment card details are handled by certified payment processors rather than stored in plain form on the casino’s servers. SkillOnNet, the company behind Playojo since its 2017 launch, operates under both UK and Malta gambling licences, which brings ongoing compliance audits around data handling. On your side, a strong unique password and never sharing login details go a long way.
What rights do you have over your data?
Under UK GDPR, you can access, correct or delete the personal data Playojo holds about you, and you can withdraw marketing consent at any time. Some records must be kept for regulatory reasons, but your rights over everything else are strong.
Access, correction and deletion
You can request a copy of the personal data the operator holds, ask for inaccuracies to be corrected, or request deletion of your account and associated data. A couple of practical notes: licensed casinos must retain certain records — transaction history and verification documents among them — for set periods to satisfy UK Gambling Commission and anti-money-laundering rules, so “delete everything” requests apply only to data with no legal retention requirement. Requests go through customer support or the account settings area.
Opt-out and consent withdrawal
Marketing consent can be withdrawn at any point: hit unsubscribe in any promotional email, toggle preferences in your account, or ask support to remove you. Opting out of marketing doesn’t affect your account, your balance or your ability to play. The full rules around account data and gameplay sit in the operator’s own conditions, summarised here: Playojo terms and conditions
Frequently asked questions about Playojo
Is Playojo legal in United Kingdom?
Yes. Playojo holds a UK Gambling Commission licence under account number 39326 and is operated by SkillOnNet, which has run the site since 2017. That licence means strict rules on player protection, fair games and data handling apply, and UK players are fully covered by them.
How do I create a Playojo account?
Registration takes a few minutes: hit the join button, enter your name, date of birth, address and contact details, then set a password. You must be 18 or over, and the operator will ask for photographic ID to verify your identity before you can withdraw any winnings.
What payment methods does Playojo support in United Kingdom?
UK players can deposit from £10 using Visa, Mastercard, PayPal, Trustly, Apple Pay or Instant Bank Transfer, all fee-free and credited instantly. Withdrawals go back to cards, Skrill, Neteller, paysafecard, ecoPayz or wire transfer, with no set minimum and a £5,000 maximum per transaction.
How do I claim the Playojo welcome bonus?
Make a first deposit of at least £10 and the welcome offer — Deposit £10 Get 50 No Wager Free Spins + 30 Extra Spins — is yours, with no bonus code needed. The 50 free spins land on Book of Dead at £0.10 per spin, and the 30 extra spins are claimed afterwards via the Kicker section.
Now that you know exactly how your data is handled, you can sign up with a clear head and grab that no-wager welcome offer. 18+, BeGambleAware.org, T&Cs apply.